Policy

ORDERING

Thank you so very much for shopping with MJ Ornaments. Ordering online is safe and secure using Mals-E Cart with Paypal, and your personal information is never shared. If you don't have a Paypal account, not to worry. You can still pay through any major credit card.  Sales tax of 8.75% will be applied to California residents.  Sorry I no longer ship internationally.


Solution Graphics

DELIVERY

Each piece is handmade to order, so please allow 2-4 weeks for your order to arrive. Orders made during peak Holiday times may take longer.

SHIPPING

Your package will be shipped using USPS Priority mail. Shipping charges are as follows:

0-$24.99= $6.00 S/H
$25.00-$49.99=$6.00 S/H
$50.00-$99.99=$8.00 S/H
$100.00-$150.00=$10.00 S/H
$150.01-and up=FREE


RETURNS/REPAIRS

Each piece is individually handcrafted, and there are no returns on custom orders. MJ Ornaments will accept returns on non-customized orders within 10 days of merchandise receipt provided the item is returned in its original condition. Returns are allowed for exchange only. Please contact MJ Ornaments first at: mjornaments@yahoo.com to inform me of your return. Additional shipping charges will apply for returned items. Returns must be sent with delivery confirmation through USPS.

Please contact me for assistance at mjornaments@yahoo.com if any repairs including replacement of damaged or missing crystals are desired.


JEWELRY CARE

The lead free solder used to frame MJ Ornaments contains silver, which will antique with time. To retain its silvery finish, polish gently using a fine polishing cloth or polishing cream like Blue Magic Polish. Keep your piece out of extreme temperatures, and do not immerse in water.  Rhinestones should be protected from being hit or dropped.  To protect your piece keep it in a fine jewelry bag.  

ORNAMENT CARE

The frame surrounding the ornament is soldered then aged with black patina.  If you find white areas on the frame, it's because it's been exposed to moisture in the air, and needs to be cleaned.  Use a paste car wax with Carnauba in it, apply with a clean cloth or Q-tip, then let dry.  Then buff, and the ornament should clean up.  Also, don't use glass cleaner, use the wax to clean the glass too.

CUSTOM

Custom orders are no longer being taken. Sorry for any inconvenience.